Customer requests
Open the booking in your WAVV account and select Request cancellation. A request does not immediately invalidate the ticket. The host or WAVV will review event timing, the stated event policy and any exceptional circumstances.
Host cancellation
If a host cancels an event, ticket sales close immediately and affected customers receive an essential update. Eligible paid orders enter the refund workflow.
Rescheduling
For a material date, time or venue change, WAVV sends an update. Customers who cannot attend may contact Support; eligibility depends on the event policy and the nature of the change.
Refund timing
Approved refunds are submitted through the payment provider used for the booking, normally Cashfree for new bookings, to the original payment method. Bank processing time is outside WAVV’s control. The account page and support case show the current state and provider reference when available.
Disputes
If a request is declined or a payment or ticket is inconsistent, open a booking-linked Support case. WAVV keeps an audit trail and may review host records, payment evidence and check-in activity.